Refund policy

1. 30-Day Guarantee

We offer a 30-day money-back guarantee from the date of delivery.

2. Eligibility

To be eligible for a return:

  • Item must be unused and in original condition
  • Must be returned in original packaging

3. Non-Returnable Items

  • Used or damaged items (not due to our error)
  • Items marked as final sale

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

5. Return Shipping

If your item arrives defective or incorrect, there’s no need to return it. We’ll provide a 100% refund, including shipping costs (if any).

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours with photos for a replacement or refund.

7. Contact

For returns, contact us at:
support@naturalvline.shop